Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality, quality, quality: never waver from it, even when you don't see how you can afford to keep it up. read more

Quality, quality, quality: never waver from it, even when you don't see how you can afford to keep it up. When you compromise, you become a commodity and then you die.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Associate yourself with people of good quality, for it is better to be alone than in bad company.

Associate yourself with people of good quality, for it is better to be alone than in bad company.

Quality is a direct experience independent of and prior to intellectual abstractions.

Quality is a direct experience independent of and prior to intellectual abstractions.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and read more

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and on the basis of particular qualities or advantages.

The chief ingredients in the composition of those qualities that gain esteem and praise, are good nature, truth, good sense, read more

The chief ingredients in the composition of those qualities that gain esteem and praise, are good nature, truth, good sense, and good breeding