The absolute fundamental aim is to make money out of satisfying customers.

The absolute fundamental aim is to make money out of satisfying customers.

The Trojans lost the war because they fell for a really dumb trick. hey, there's a gigantic wooden horse outside read more

The Trojans lost the war because they fell for a really dumb trick. hey, there's a gigantic wooden horse outside and all the Greeks have left. Let's bring it inside! Not a formula for long-term survival. Now if they had formed a task force to study the Trojan Horse and report back to a committee, everyone wouldn't have been massacred.. Who says middle management is useless?

Avarice has ruined more souls than extravagance.

Avarice has ruined more souls than extravagance.

The manager with the in basket problem does not yet understand that he must discipline himself to take care of read more

The manager with the in basket problem does not yet understand that he must discipline himself to take care of activities that fail to excite him.

Money is a terrible master but an excellent servant.

Money is a terrible master but an excellent servant.

Our whole evolution up to this point shows that human groups spontaneously evolve patterns of behavior, as well as patterns read more

Our whole evolution up to this point shows that human groups spontaneously evolve patterns of behavior, as well as patterns of training people for that behavior, which tend on balance to lead people to create rather than destroy. Humans are, on net balance, builders rather than destroyers.

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the read more

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the second used machines to extend the human nervous system (radio, television, telephones); the third is now utilizing machines which extend the human mind-computers. About half of all service workers (43 percent of the labor force by 2000) will be involved in collecting, analyzing, synthesizing, structuring, storing, or retrieving information... By 1995, 80 percent of all management will be "knowledge workers.".

Every day I get up and look through the Forbes list of the richest people in America. If I'm not read more

Every day I get up and look through the Forbes list of the richest people in America. If I'm not there, I go to work.

I've been promoted to middle management. I never thought I'd sink so low.

I've been promoted to middle management. I never thought I'd sink so low.