The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

Money may kindle, but it cannot by itself, and for very long, burn.

Money may kindle, but it cannot by itself, and for very long, burn.

We live in a time of transition, an uneasy era which is likely to endure for the rest of this read more

We live in a time of transition, an uneasy era which is likely to endure for the rest of this century. During the period we may be tempted to abandon some of the time-honored principles and commitments which have been proven during the difficult times of past generations. We must never yield to this temptation. Our American values are not luxuries, but necessities - not the salt in our bread, but the bread itself.
in his farewell address.

Price fixing does not represent simply windfall gains and losses to particular groups according to whether the price happens to read more

Price fixing does not represent simply windfall gains and losses to particular groups according to whether the price happens to be set higher or lower than it would be otherwise. It represents a net lose to the economy as a whole to the extent that many transactions do not take place at all, because the mutually acceptable possibilities have been reduced.

It is almost as difficult to keep a first class person in a fourth class job, as it is to read more

It is almost as difficult to keep a first class person in a fourth class job, as it is to keep a fourth class person in a first class job.

The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for read more

The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for knowledge in the general population. On the contrary, the increasingly complex processes tend to lead to increasingly simple and easily understood products. The genius of mass production is precisely in its making more products more accessible, both economically and intellectually to more people.

Emotions are your worst enemy in the stock market.

Emotions are your worst enemy in the stock market.

Energetic action on debt would make a radical difference to the prospects of many of the poorest countries in the read more

Energetic action on debt would make a radical difference to the prospects of many of the poorest countries in the world, at no practical cost to creditor countries.

You cannot have the success without the failures.

You cannot have the success without the failures.