Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.
Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.
The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more
The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).
Quality begins on the inside... and then works its way out.
Quality begins on the inside... and then works its way out.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
The best ad is a good product.
The best ad is a good product.
Quality is not an act, it is a habit.
Quality is not an act, it is a habit.
I think there is only one quality worse than hardness of heart, and that is softness of head.
I think there is only one quality worse than hardness of heart, and that is softness of head.
We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.
We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.
Quality is never an accident; it is always the result of intelligent effort.
Quality is never an accident; it is always the result of intelligent effort.
