Only a monopolist could study a business and ruin it by giving away products.

Only a monopolist could study a business and ruin it by giving away products.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Look at a day when you are supremely satisfied at the end. It's not a day when you lounge around read more

Look at a day when you are supremely satisfied at the end. It's not a day when you lounge around doing nothing; it's when you've had everything to do, and you've done it.

In the business world today, failure is apparently not an option. We need to change this attitude toward failure - read more

In the business world today, failure is apparently not an option. We need to change this attitude toward failure - and celebrate the idea that only by falling on our collective business faces do we learn enough to succeed down the road.

The executive exists to make sensible exceptions to general rules.

The executive exists to make sensible exceptions to general rules.

Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.

Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.

Wise are those who learn that the bottom line doesn't always have to be their top priority.

Wise are those who learn that the bottom line doesn't always have to be their top priority.

There is one difference between a tax collector and a taxidermist - the taxidermist leaves the hide.

There is one difference between a tax collector and a taxidermist - the taxidermist leaves the hide.

To command is to serve, nothing more and nothing less.

To command is to serve, nothing more and nothing less.