Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear read more

Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear in the next county. Some find strength in eloquence, some in judgment, some in courage.

Quality begins on the inside... and then works its way out.

Quality begins on the inside... and then works its way out.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

The bitterness of poor quality remains long after low pricing is forgotten!

The bitterness of poor quality remains long after low pricing is forgotten!

It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).

Everything runs to excess; every good quality is noxious if unmixed.

Everything runs to excess; every good quality is noxious if unmixed.

To affect the quality of the day, that is the highest of the arts.

To affect the quality of the day, that is the highest of the arts.